How To Place An Order
Welcome to Seattle. Help us so we can help you and your shoot!
Our system is a SELF-SERVICE HONOR SYSTEM. We have a small staff so we can not offer deliveries/pickups and do not preload or load your truck. We are SELF SERVICE! This system allows us to be open 24 hours a day 7 days a week. Its easy to see why we are the most accessible and accommodating vendor in town.
We have 2 sites about 3 miles from each other. Equipment that require more maintenance ie Vehicles, Internets, Walkies, Generators, etc, are stored at our home compound. Remaining production supplies are stored at our SELF SERVICE container also referred to as The Nuge Cube.
Normally you send us a production supply list first and then to your PA or whomever is doing your pick ups. We must look at this list first as we may or may not have items available. After receiving your list and proper paperwork we will send you instructions and codes to pass onto your PA doing pickups.
HOW TO PLACE AN ORDER
Send ALL ORDERS in the BODY OF AN EMAIL!!! Please do not send us ANY excel sheets including our estimate form.
With any addition or subtraction of an item, ALWAYS include THE FULL LIST in every email if you are requesting to add or drop items. “A la carte” orders will not be accepted. You will get an email from us asking you to follow protocol.
Include the pick up date and the return date. We allow for the pickup day and return day to be the day before and the day after your shoot. We do not charge for pick up and return day.
The pick up/drop off dates for equipment can be different between items …you may only need heaters for 1 of the shoots days…just make a note of that.
For production supply estimates, our system is self- service…. we have an estimate form (you can download from link below) THIS FORM IS FOR YOUR CONVENIENCE. PLEASE DO NOT SEND US THIS.
Please list the name and address of the production company and the contact info for person or persons responsible for paying the invoice.
If available, job name, job number and a PO.
Please state whether you are confirming or holding the order.
We guarantee a response no later than 24 hours, but our normal response time is within the hour of receiving an email.
Production Company: XYZ
Pick up: 3/23
Shoot: ·3/24-3/25 (2 DAYS)*
*VERY IMPORTANT TO INCLUDE SHOOTS DAYS
**SOME ITEMS ARE BILLED FOR WORKING DAYS ONLY
*Only need this information if you have it available
Vehicles - HOLDING
-16’ Box Truck
-15 Pass Van
-Baby RV (24th Only)*
*MAKE NOTE IF CERTAIN VEHICLES ARE WORKING DIFFERENT DAYS THAN THE DATES STATED ABOVE
Production Supplies - CONFIRMING
- 16x 6' folding tables
- 70x stackable chairs
- 4x tall dir chairs
- 2x small dir chairs
- 40x 18" road cones
- 24x sandbags ADD*
*Make sure its very clear when you add or subtract items to an ongoing order
Walkies - CONFIRMING
- 35x walkie talkies·
- 5x headsets·
WHAT WE NEED
Credit Card Authorization - We require a credit card authorization on all out of state or new accounts
Copy of Driver’s License of the Credit Card Holder
Motion Picture Tax Exemption Form - If applicable
Rental Agreements - if renting Walkies, Motor homes, Box Trucks and/or Pass Vans
Certificate of Insurance (COI) with Auto Liability and adequate PHYSICAL DAMAGE coverage included….many policies do not include this and can take time to add. We have a sample COI you can download using the link below. Please make sure your COI matches ours EXACTLY, or we will kick it back to you. We will need this on file before ANY FIRM HOLDS ON VEHICLES CAN BE MADE. If we do not have a proper COI then no firm hold on vehicles or equipment can be made and you may be bumped out of your first hold.
*COI only required for vehicles and walkie orders over 10
All Paperwork is available to download and review by clicking on the links at the bottom of this page OR visit the Rental Forms section of the website.
HOLDS OR CHALLENGING SOMEONE ELSE'S HOLDS
We do allow challenges on another production companies’ holds of our equipment. However, for most equipment, in order to begin that process, we require a current COI, a credit card auth (unless you have good account standing with us), and the request must be sent in an email and the date range must be listed. We will then send the other production company the challenge and give them 8 hours to book or release…. if they release the hold to your production then you have committed to the rental and will be liable for the term of the challenge.
We do welcome phone calls, if you need additional assistance 206-900-3811 Bobbi or Paige will answer and can help!
Please read the “How to Order” Section above before filling out and sending us any of the paperwork below. Required paperwork differs between orders so please check in with a Nuge employee for the paperwork required for your order. Returning Customers will have their paperwork securely stored on file.